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yanndel.com support center

Welcome to yanndel.com support center

Here you can find answers to our most frequently asked questions and
learn about yanndel.com, how to use it, how to stay safe and get in touch with us.

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About Us

Yanndel is a marketplace and classifieds platform that brings millions of private buyers and sellers across the Island.
You can buy & sell beautiful used & new things in various categories which range from electronics, Men’s/Women’s & babies fashion,items, New/used Vehicles, Houses/Lands properties, furniture for home & garden to specialised Business/job opportunities and services.

Privacy Policy

At yanndel.com, accessible from http://www.yanndel.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by yanndel.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at [email protected]

Log Files

yanndel.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, yanndel.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of the advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Privacy Policies

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on yanndel.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that yanndel.com has no access to or control over these cookies that are used by third-party advertisers.

Third-Party Privacy Policies

yanndel.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

yanndel.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in yanndel.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Terms and Condition

Legal notices

Review the listed rules below that govern use of the website. While using the website you are bound by the unconditional agreement to the Terms & Conditions of Yanndel.com. If you (the “user”) do not agree to these Terms & Conditions please refrain from providing information to the website, download any materials from the website and using this website. Without prior notice to you (the “user”) the Operators have the right to modify and/or update the Terms and Conditions at any time.  Due to this, please review the Terms and Conditions of use each time you visit the Website. The Terms & Conditions apply to Yanndel.com and do not extend to other linked third party sites. Our Privacy Policy and Terms and Conditions are herby incorporated by reference and so contain with respect to this website an entire agreement between the Operators and you (the “user”). Any rights not expressly granted herein are reserved.

Disclosure

One of our main priorities is the privacy of our visitors and users’. The information that is collected by Yanndel.com is strictly confidential and Yanndel.com will not share or disclose any confidential information to or with any external organization. Under proper authority we may need to disclose users personal information sometimes to Law enforcing agencies, Governmental agencies or our regulators.

  • We don’t sell or rent users’ personal information to third parties for their marketing purposes without users’ explicit consent
  • We may disclose personal information to respond to legal requirements.
  • We may disclose personal information to enforce our policies
  • We may disclose personal information to respond to claims that a posting or other content violates other’s rights, or protect anyone’s rights, property, or safety.
  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to the website.

Use

We use users’ personal information to:

  • Provide our services
  • Encourage safe trading and enforce our policies
  • Inform users about updates and services
  • Communicate promotional offers according to your preferences
  • Measure interest in our services, customize users experience
  • Communicate marketing offers according to your preferences
  • Do other things for users as described when we collect the information

 

Using information from Yanndel.com

 

Only If needed to follow up with another user about a specific posting you may use personal information that is obtained from Yanndel.com. It is not allowed to use the information to send phishing/spam or to collect personal information from someone who has not agreed to that.

 

Personal information can be modified, erased or and seen by reviewing your posting or account. We retain personal information as permitted by law to resolve disputes, enforce our policies; and prevent bad guys from coming back.

Data Security

To protect the security and integrity of your personal information against unauthorized access and disclosure we use various tools (physical security, passwords, encryption). We do our absolute best to protect your information but no data transmission over the internet can be guaranteed to be completely secure so we cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk. When any personal information is handed to us we take measures to protect that information from misuse and loss and from unauthorized access, modification or disclosure.

All personal electronic details will be kept private by the Service except for those that you wish to disclose. It is completely unacceptable to disclose the contact information of others through the Service.
If you violate the laws of your country of residence and/or the terms of use of the Service you forfeit your privacy rights over your personal information.

 

Terms

PLEASE MAKE SURE TO CAREFULLY READ ALL THE TERMS OF USE. BY USING THE WEBSITE YOU SHOW YOUR ACCEPTANCE AND UNDERSTANDING OF THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS YOU ARE PROHIBITED TO USE THIS WEBSITE

 

We give you a warm welcome to Yanndel.com! These are the terms and conditions governing your use of the Site (“herein after referred to as Acceptable Use Policy “AUP”). By accessing and using Yanndel.com whether it is  through the website or any other electronic device, you ACCEPT, AGREE AND ACKNOLEGE to the following terms of the AUP, which are designed to make sure that Yanndel.com works for everyone. This AUP is effective from the time you log in or use Yanndel.com. By accepting this AUP, you are also agreeing to and accepting to be bound by the Privacy Policy and the Listing Policy.

 

  1. When using Yanndel.com

 

You agree and understand that www.yanndel.com is an internet enabled electronic platform that facilitates communication for the purposes of advertising and distributing information pertaining to goods and/or services. You further agree and understand that we do not endorse, market or promote any of the listings, postings or information, nor do we at any point in time come into possession of or engage in the distribution of any of the goods and/ or services, you have posted, listed or provided information about on our site. While interacting with other users on our site, with respect to any listing, posting or information we strongly encourage you to exercise reasonable diligence as you would in traditional off line channels and practice judgment and common sense before committing to or complete intended sale, purchase of any goods or services or exchange of information. While making use of Yanndel.com classifieds and other services, you will post in the appropriate category or area and you agree that your use of the Site shall be strictly governed by this AUP including the policy for listing of your Classified which shall not violate the prohibited and restricted items policy (herein after referred to as the Listing Policy.) The listing policy shall be read as part of this AUP and is incorporated in this AUP by way of reference:

You agree that your listing, posting and / or Information:

  • shall not pertain to good, services of which you are not the lawful owner or you do not have the authority or consent to ‘list’ which do not belong to you or you do not have the authority for
  • shall not be placed in a wrong category or in an incorrect area of the site;
  • shall “not be fraudulent, misrepresent, mislead or pertain to the sale of any illegal, counterfeit, stolen goods and/or services
  • shall not be obscene, contain pornography
  • shall not consist of material that is an expression of bigotry, racism or hatred based on age, gender, race, religion, caste, class, lifestyle preference, and nationality and / or is in the nature of being derogatory, slanderous to any third party
  • shall not consist of material that is an expression of bigotry, racism or hatred based on age, gender, race, religion, caste, class, lifestyle preference, and nationality and / or is in the nature of being derogatory, slanderous to any third party
  • shall not distribute or contain spam, multiple / chain letters, or pyramid schemes in any of its forms
  • shall not infringe any intellectual property, trade secret, or other proprietary right or rights of publicity or privacy of any third party
  • shall not list or post or pertain to information that is either prohibited or restricted under the laws of the Democratic Socialist Republic of Sri Lanka and such listing, posting or information shall not violate com’s Listing Policy
  • shall not, indirectly or directly, attempt to offer, offer, trade or attempt to trade in any services and goods, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
  • shall not distribute viruses or any other technologies that may harm com or the interests or property of Yanndel.com users or impose an unreasonable load on the infrastructure or interfere with the proper working of Yanndel.com.

You agree that you are the lawful owner having all rights, title and interest in your information, and further agree that you are solely responsible and accountable for Your Information and that we act as a mere platform for your online distribution and publication of Your Information.

“Your Information” is defined as any information you provide to us or other users of the Site during the registration, posting, listing or replying process of classifieds, in the feedback area, through the discussion forums or in the course of using any other feature of the Services.

 

  1. Safety and Images

Yanndel.com reserves the right to change the title of the Content, for editorial purposes and reserves the right not to publish images that are irrelevant or images that violate Yanndel.com’s rules.

 

  1. Links to third party websites and services

Yanndel.com may provide links or references to other websites. Yanndel.com shall not be responsible for the contents in Third Party Websites. The Third Party Websites are not monitored or investigated so If the user decides to view this site, they shall do so at their own risk, subject to that site’s terms and conditions of use and privacy policy. In the event the user decides to leave Yanndel.com and access Third Party Sites the user is responsible to take all protective measures to guard against viruses or other destructive elements they may encounter on these sites.

 

Yanndel.com makes no warranty or representation regarding, and do not endorse any linked website or the information appearing thereon or any of the products or services described thereon. Further, user’s interactions with individuals and/or organizations found on or through the service, including delivery and payment of serviced and  goods, and any other conditions, terms, warranties or representations associated with such dealings, are solely between the user and such individual and/or organization. The user should make whatever investigation they feel appropriate or necessary before proceeding with any online or offline transaction with any of these third parties.

 

  1. Indemnification

All users and advertisers agree to indemnify Yanndel.com as well as its employees, agents, officers and directors against and from expenses, losses costs and damages including including attorney’s fees, resulting from any violation of this Terms and Conditions (including negligent or wrongful conduct).

 

  1. Abuse

We reserve the right to take down any listing, information or posting and or terminate limit our services and further take all reasonable legal and technical steps to prevent the misuse of the Site in keeping with the letter and spirit of this AUP and the listing policy. we shall also have the right to terminate and or suspend your membership of the Site and refuse to provide you or any person acting on your behalf, access to the Site.

In the event you encounter any problems with the use of our site or services you are requested to report the problem by clicking contacting us at [email protected]

 

You agree to inform us if you come across any listing or posting that is offensive or violates our listing policy or infringes any intellectual property rights by contacting us at [email protected] to enable us to keep the site working efficiently and in a safe manner.

 

5.     Content

Yanndel.com contains your information, other users information as well as Yanndel.com information. By using Yanndel.com you agree not to distribute, modify or copy Yanndel.com’s trademarks or copyrights and agree not to distribute, modify or copy such content other than your own information that you have provided. By giving us any content as part of your information you will be granting us a worldwide, irrevocable, sub-licensable right, perpetual, non-exclusive and license to use, publish, distribute, reproduce, translate, display and perform such content either whole or part worldwide through the site, partner’s websites, mobile platforms, publications and affiliates. These rights are needed with respect to the content in your information so that we are able to display and host your content. Please contact us at [email protected] if you believe there is a violation.

 

If we have grounds to suspect any violation of these Terms and our Listing Policy or of any Party’s rights we reserve the right to remove any such content.

 

 

Disclaimer

Yanndel.com does not assume any responsibility what so ever for the use of Yanndel.com and disclaims all responsibility for any claim, liability, damage or injury of any kind arising from or resulting out of or any way related to:

  • Any errors on com
  • The Content, including but not limited to typographical errors and technical errors
  • Any third party web sites or content indirectly or directly accessed through links in com
  • The unavailability of com
  • Your use of com or the Content
  • Your use of any equipment (or software) in connection with com

Frequently Asked Question

What can I do on Yanndel?

Yanndel works like your favourite boot sale – just easier. You can create your listing quickly by taking a picture, writing a title, a short description and setting a price.
Now, Yanndel users can see your listing, ask you questions, and make you a bidding offer. To speed up sales, you can bump up or make as featured ad by purchasing our tailor made packages such as Professional & Business packages.share your listing via Facebook, Twitter, SMS or E-mail with your loved ones.
Did you find an item you want? Great, because with Yanndel, it’s quite simple to negotiate and agree upon a price, and where and when to pick-up/drop-off the item

How do I register on Yanndel?

Facebook,LinkedIn & Google(Gmail) or any email Address
Only two clicks and you are already registered via Facebook,LinkedIn or with Google. It’s that simple and fast.
In order to register with your Facebook,LinkedIn or Google account:
Click on ‘Sign up’ at the top right and choose between ‘Continue with Facebook’,LinkedIn or ‘Continue with Google’
Authorize Yanndel in your Facebook/LinkedIn or Google account
Please note that if you register with your Facebook account your Facebook friends on Yanndel will be notified every time you list an item and you will be notified when they list an item.

E-Mail + SMS:

In order to keep Yanndel members safe, we request all users who want to register via email and SMS to verify their phone number. When registering you’ll need to enter your phone number, after which you’ll receive a text with a confirmation link. Once it has been confirmed your account is active and you can start using Yanndel.com selling & buying platform.
In order to register with your email address:
Click on ‘Sign up’ at the top right and choose ‘Post ad ‘
Fill in your name, email address and choose a password
Click on ‘Sign up’ underneath and verify your phone number
Please note that you can not change your name after you have registered.

How can i post an ad on yanndel.com?

Posting an ad on yanndel.com is quick and easy! Simply click the yellow  Post Ad  button and follow the instructions.If you are not already logged in, you will need to log in as the first step of posting your ad.Your ad will go live once it has been reviewed, this usually takes less than 2 hours during office hours.

Avoiding fraud attempts

While we try our best to prevent any attempts at fraud on Yanndel, users with bad intentions can sometimes make it through our safety measures. Here are the most common attempts to defraud honest users and how to avoid them:

-Communication outside of Yanndel: As we can judge a case only by the communication visible on our platform, Try to avoid communicating via SMS, WhatsApp or similar external methods, even if a users tries to direct your communication off the Yanndel platform. We offer all the necessary tools to stay in touch with a minimal exchange of sensitive information.

-Unrealistic prices: Especially when it comes to the latest electronics or other highly sought-after items, fraudulent sellers will offer these well below their actual value. Always use a safe payment method, when buying high-value items and report suspicious listings to us via [email protected]

-Down payment: A common method to defraud users who seek to buy a vehicle or similarly bulky and expensive item are down payments, as the seller will claim it is required to reserve the vehicle or item for you. We highly advise against such payments and recommend to meet up in order to inspect the vehicle or item purchased and to then conduct the payment in person.

-Fake payment confirmation: In this case the buyer will push you to deliver the item as soon as they sent a screenshot, forged email or similar, which is supposed to confirm their payment. Never deliver an item before you have confirmed that you received the money directly in your account.

If you feel unsafe with your deal, please report us via the support page. Every report we receive will be reviewed individually by our dedicated team and appropriate action will be taken.

Notifications & Newsletter

How can I unsubscribe from the newsletter?

With the yanndel newsletter, you’ll receive weekly updates about new items in your area and popular offers in our app.

You can easily manage the newsletter settings:

Click on your username at the top right and choose ‘Settings’
On the left side click on ‘Email preferences’

How can I control my notifications?

Notifications are currently only available on our app for mobile devices.

General safety tips

Please carefully read through the following tips before entering a deal.
Communication

-Please avoid leaving a direct contact method in the title or description of your listing (e.g. phone number or email address).

Communicate only through the Yanndel app/Website with other users. We’re unfortunately not able to assist you outside of Yanndel.

Don’t post any sensitive data in the public questions & answers since the messages there are visible for all users (e.g. bank data, addresses, contact information).

-Please inquire all the necessary information about the item in advance.

-through the public questions and only make an offer if you are really sure about purchasing it.

-Always make sure to receive a proof of authenticity when buying high-valued branded items. Should you see very cheaply offered branded items, then you can be sure that they are by no means a bargain but in fact counterfeit.

 

Payment, Collection & Shipment

-We always recommend meeting up in person and to exchange the item for the money. During a personal hand over the buyer can directly check the state of the item and the seller will immediately receive his money.

-We recommend to always choose reliable posting method even if this involves higher delivery costs. If you are sending the package uninsured there is no guarantee that it can be found again in the case of a loss.

Never send money or a check via post and do not let others persuade you to do so! Please agree on a safe payment method with your buyer/seller.

-Before sending an item, please make sure that you have received the money.Should you have received the payment to bank account/cash please only send the item to the address provided in the communicated details.

-If the name of the user and the data he/she sent (e.g. name of the bank account holder) do not match please questions this and only send the money if you are really sure about it.

-Make sure that the place to pick up the item matches with the location where the item was listed.

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